01Overview개요
Nugoona Ad (누구나 광고) (the “Service”), operated by Nugoona Company (누구나 컴퍼니) (the “Company”), respects users' right to have their data deleted. Users may at any time request deletion of their account and permanent deletion of the related data kept by the Company.
This English version is provided for convenience. If there is any discrepancy between the Korean and English versions, the Korean version prevails.
This guide was prepared in accordance with Article 36 (Correction and Deletion of Personal Information) of the Personal Information Protection Act (개인정보 보호법) and the Act on Promotion of Information and Communications Network Utilization and Information Protection (정보통신망 이용촉진 및 정보보호 등에 관한 법률).
02Deletion Request삭제 요청
Please request deletion by email at the address below:
Data deletion request email
oscar@nugoona.co.krEmail Format
Body:
- Login ID
- Name of the business to be deleted
- Scope of deletion requested (all data or specific data)
- Other requests
Disconnecting (Revoking Access)
Separately from a deletion request, users can revoke the Service's access to their ad accounts themselves at any time.
- Meta (Facebook and Instagram): In Business Settings → Users → Partners, remove Nugoona Company, or remove access to the shared assets such as ad accounts, Pages, Pixels and catalogs.
- Google Ads: In Google Ads → Admin → Access and security → Managers, unlink the Nugoona Company manager account.
- Google Analytics and Search Console: In the property's user management, remove the account added for the Service.
Once access is revoked, the Service no longer receives new data. To delete data already received and kept, please make a request at the email above.
03Process처리 절차
Request received
Send an email to the address above with the subject “Data Deletion Request”.
Identity verification
We check that the login ID and business name match the registered account information, and may request additional verification if needed.
Data deletion
Within 7 days after the request is confirmed, the related data kept by the Company is permanently deleted (except for the exceptions in Section 05 below).
Completion notice
After deletion is complete, a confirmation is sent to the email address from which the request was made.
04Deletion Scope삭제 범위
When an account is deleted, the following data kept by the Company is permanently deleted:
(login ID, encrypted password)
(credentials used to connect Cafe24, Meta and Google)
(store sales, ad performance, visit statistics, brand search volume)
(positions of the business's and competitors' brands on external fashion platforms)
(monthly reports and summary files used for reports)
(ad account and campaign connection information)
05Exceptions예외 사항
Data deletion may be limited in the following cases:
- Information that must be retained by law (such as the Electronic Commerce Act (전자상거래법))
- When there are unpaid fees (minimum information is retained until settlement)
- When a legal dispute is in progress
If any of the above exceptions applies, we will inform you in advance of the reason and period of retention.
The following materials cannot be deleted by the Company upon a deletion request, or are not deleted separately:
- Materials already sent to external AI services: materials sent to external AI services while using AI features (OpenAI, OpenRouter, Google Gemini, Anthropic; see the tables in Sections 03 and 08 of the Privacy Policy), namely text entered into the chatbot, product page content and summary figures for monthly reports, are retained and deleted according to each provider's data processing terms.
- Server operation logs: access and error logs are not selectively deleted; they are automatically deleted according to the retention setting of the log storage (currently 30 days).
- Public sales rankings: public information that is not specific to a business, such as the public best-seller rankings of external fashion platforms, is not subject to deletion.